Bug Fix - Blurry Pieces/Photos
Added 2021-01-29 13:55:10 +0000 UTCHi all, an update about the blurry pieces/photos bug.
The Bug: A number of you pointed out this bug that popped up last week regarding puzzle pieces and reference photos looking extremely blurry. After investigating (with an excellent tip by Deeperbeige), we found that this occurred for users who had every puzzle installed.
The issue was that the thumbnails of the puzzles in the menu were overloading the memory of the Quest (therefore this bug was an issue only for Weekly Patrons).
The issue has now been fixed. However, because the issue is with the puzzle files themselves, we had to update all the puzzles and re-upload them to Patreon.
The Fix: If you redownload 5-10 of the older puzzles from Patreon, this will fix the memory bottleneck issue. If you do encounter this issue in the future, the safest solution is to re-download all the puzzles.
Quick tip: this video tutorial shows how to queue up multiple puzzles to download consecutively.
Rest assured, your puzzle savegame files remain intact whenever you remove or re-download a puzzle! However, if you'd like to manually backup your savegames (in case you ever need to reinstall the app or copy your puzzles and puzzle progress to a new device), you can find the instructions here.
HOT TIP: We have something new to announce in the next week or two and will be updating all of our Patreon puzzles once again for that update. It might just be best to wait until then to redownload everything. If you re-download a few of the puzzles (~5-10), this will fix the issue temporarily until we announce the new changes.
