Plataform Payment decline Issues
Added 2023-08-04 03:55:14 +0000 UTCThis is a message for those who got this month payment declined and are experiencing trouble getting their payment accepted
I was notified by the platform about some issues related to payment declines, I'll share the message as some of you may be in this situation; you can try the given steps in order to get your payment accepted.
Message from patreon:
An issue with a payment partner is causing a slightly higher-than-normal number of your patron payments to be declined by their banks. We've traced the increased declines back to payments system upgrades required by one of our processing partners. Patrons might see some payments declined while changes take effect.
If a patron reaches out to you about a decline, you can advise them to follow these steps:
- Contact their card issuer to confirm the charge is valid and retry that card
- If the retry does not work, try a different payment method. Patrons can edit their payments in their Settings, under Billing History:
Weβre deeply sorry about these interruptions and appreciate your patience as we work to resolve them.
Comments
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Redanimator
2023-08-04 03:57:57 +0000 UTC
