Missing Merch?
Added 2023-02-01 16:50:32 +0000 UTCHi there Tier 4 & 5 members,
It's been brought to our attention that some people who signed up for Tiers that offer merch have not gotten it.
One member reached out and informed me that Patreon had told them that my merch program was active, but not "assigned."
Setting up the merch program involved a lot of back and forth with Patreon's support, and I distinctly recall assigning the items to the correct tiers. It was a big part of it.
Going backstage now gives me errors every time, so I cannot personally correct any issues.
Based on my experience with Patreon's merch system, I had some concerns that it would have some trouble at some point. Their system is bizarre, confusing, and totally counterintuitive for no clear reason. I had hoped they had worked it out at some point since I first used it years ago, but I guess not.
I am now in touch with them about getting everyone the merch they paid for as originally set up and scheduled back in October. If I am unable to, you'll be hearing from me in another post like this soon offering refunds for your missing item.
If I am unable to be 100% clear on the merch reliability, I will re-work Tiers once again. If that's the case, you'll be hearing from me again with details on the changes. I don't know whether it'll be a price change or if it'll be a new or altered perk, but I will make sure you're getting the same value.
Sorry for the trouble, and sorry to anyone who didn't get the thing they paid for.
Thanks,
-ww
Comments
Hello ace!:D
Nex
2023-02-17 04:06:17 +0000 UTCAre we suppose to receive a notification for when/if merch has shipped? I honestly forgot about merch haha. Thank you for the update!
Jey
2023-02-04 21:05:53 +0000 UTCthank you! i reached out to the patreon support but they never got back to me
Zoë
2023-02-03 00:48:27 +0000 UTChey man thanks so much! i kept meaning to reach out to patreon to see what was up and i really appreciate the transparency :)
r
2023-02-02 10:38:46 +0000 UTCthank you!! i was wondering if we’d be getting an update on this. hope things sort out without too much trouble for ya! :)
Cam :0
2023-02-02 01:59:25 +0000 UTCThat sounds like a headache, thank you for doing your best to fix it. I was unsure how the whole shipping thing would work or if I’d get notified when it was on its way, etc. I hope it all works out as planned but if not, I’ll be here for the ride.
AwesomeJediE
2023-02-01 19:47:58 +0000 UTCThank you for your attentiveness
Aaliyah McElroy
2023-02-01 18:47:41 +0000 UTCQuestion: is the physical merch only for patrons in the USA? I live in Canada and just realized that the shipping cost might be prohibitive.
Erk Revin
2023-02-01 18:15:49 +0000 UTCThank you for handling this, Will! I hope everything gets sorted out and you can get back to your break.
SatM
2023-02-01 18:04:54 +0000 UTCI'm sorry that you have to deal with this while you're on a break! Thank you!
Nancy Delapenha
2023-02-01 17:48:30 +0000 UTCTbh? I’m not too worried about it. my main reason for being here is to support you, not to get merch. It’s just a cool bonus lmao. And thank you for looking into it!
Screech
2023-02-01 17:07:40 +0000 UTCI honestly didn’t even realize I was still supposed to be getting merch, when it stopped showing up I assumed the physical rewards had ended with the Patreon reboot. I got double merch the last time it screwed up so I think you’ve earned my patience on this
Lauren Peldo
2023-02-01 17:04:21 +0000 UTCThank you!! I was going to reach out as well, but I started with messaging Patreon support, and it takes them 3-5 business days for each response, sooo it's been a lot of that haha
Icemoon
2023-02-01 16:58:38 +0000 UTCWe appreciate you will!!
Nex
2023-02-01 16:58:29 +0000 UTCThank you Will!
julie
2023-02-01 16:53:43 +0000 UTC
